1.How long will my order take to arrive ?

  • Typically, the product(s) will reach you in 4-7 business days depending on the availability of the stock. In case of custom made product(s) with special customizations /personalization it will reach you in approx.7-10 days.
  • We offer worldwide shipping and via international shipping the product(s) are expected to be delivered in approx. 2-3 weeks.
  • Upon order placement ,you shall receive an email containing details of your order and the estimated delivery time to your location.
  • Sometimes ,delivery may take longer due to bad weather ,flight delays & other unforeseen circumstances .In such cases, we will keep you updated via regular emails & messages.
  • Please be advised that the delivery cannot be expedited as India’s current logistics infrastructure doesn’t allow us to do so.

 

  1. What are the shipping charges?
  • There are no shipping charges in India and the product(s) are delivered via reputed courier services.
  • For international shipping ,the rates would be applicable as per different delivery logistic partners & the duties are levied as per the duty structure of the delivery country.
  • This rate will be calculated at checkout & added to the MRP of the product(s).

 

  1. Can I expect delivery on all days of the week?
  • We ship 6 days of the week .The delivery of the orders can be expected on any of the business days.
  • No orders are processed on Sundays & National Holidays.

 

4.How can I track my package?

  • Once the order is dispatched shipment details & tracking id will be texted to you. You may simply check the status using the order tracking id by visiting the courier partners website.
  • In case you do not receive the delivery confirmation via text or face any issue in your tracking id please get in touch with us via mail (wholesale@wildhorn.in ) or phone (+91-7003791458)

 

 

5.What happens if I am not available at the time of the delivery?

  • Typically,3 delivery attempts are made before the order is returned to our warehouse.
  • Please make sure to add a working/alternative mobile number in the shipping address while placing the order as it will help the delivery executive to get in touch with you or re-schedule the delivery at your convenience.

 

6.Do you ship to multiple addresses?

  • We only ship to one address per order.
  • If your order contains gifts or items that require shipping to multiple locations, you will have to place separate orders for each address.
  • For corporate orders, please contact us through phone +91-7439946952. or via email at wholesale@wildhorn.in

 

7.Is it possible for me to change the address after I have placed an order?

  • Yes, you can do so by contacting us within 24 hours of placing order. Please note that once the order has been dispatched no changes can be made.
  • In case you want to change the address then please get in touch with us on +91-7003791458 or via email at wholesale@wildhorn.in.